FAQ
Lead Times

Less than 5 hours!

At TimeLapse Go’, agility and responsiveness are not just empty promises, they’re at the heart of our DNA. We are committed to providing you with a quote in less than 5 hours if you wish. (During office hours and working days.) You can contact us either using the contact form, or from 8.30am to 6.30pm, by telephone, on +33 (0)9 72 44 11 73, or by sending us an email to contact@timelapsego.com.

If you choose the form or email, one of our project managers will get back to you as soon as possible, usually within the hour, to discuss your exact requirements and offer you the most accurate and fair quotation possible. You can also specify in your message the time you would like us to call you back.

Less than 48 hours is possible.

As soon as our quotation has been validated and the deposit has been paid, we will do our utmost to install the box as quickly as possible. If your request is urgent, and you have notified us of this at the time of your request, we undertake to install the box in less than 48 hours, provided that the installation site has been approved by you and does not require an authorisation procedure.

The normal turnaround time is ten working days, but we can reduce this on request. If you need a timelapse film more quickly, for an inauguration or any other event, we can meet this request provided we have been informed of your requirements at least two weeks before the end of the operation. In this case, the film will be edited well in advance so that only the last few images need to be added before delivery.

Equipment dispatched 48 hours after payment. Delivery times range from 24 hours to 5 days depending on location.

This depends on the country and the duration of the service. Services lasting less than a year may, in some cases, be exempt from customs duties. Any potential customs fees are the responsibility of the customer. Please contact us for further information.